Maid in DFW, LLC Privacy Policy
Effective Date: October 29, 2026
Important Notice About Text Messaging Data
Maid in DFW, LLC ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our cleaning services. All text messaging originator opt-in data is kept strictly confidential.
Information We Collect
- Name, email address, phone number, and service address
- Payment information when you book a cleaning or request a quote
- Home access details you choose to give us (such as gate codes, lockbox codes, or key instructions)
- Details about your home and household that help us clean it properly (such as number of rooms, pets, and special requests)
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar technologies
- Records of inquiries, quotes, and booking requests
- Appointment details and cleaning preferences
- Service history and feedback
How We Use Your Information
- Schedule, provide, and improve our cleaning services
- Process bookings and payments
- Communicate with you about your inquiries, appointments, and (only with your consent) promotions
- Improve our website and your booking experience
- Protect against fraud and keep your information secure
- Keep records of your communication preferences and consent
SMS Messaging and Compliance
By opting in to our SMS messages, you agree to receive text messages about our services, including booking confirmations, appointment reminders, arrival updates, customer support, and important service updates.
- You will only receive messages if you have explicitly opted in
- We keep timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
- You can cancel SMS messages at any time by replying “STOP”
- You will receive one final confirmation message, and no further messages will be sent unless you opt in again
- All opt-out requests are processed within 24 hours
- Message frequency varies based on your bookings and cleaning schedule
- Messages will be directly related to the services you have requested
- We do not send promotional messages without your specific consent
- Reply “HELP” for assistance, call or text (682) 868-4442, or email [email protected]
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.
Information Sharing and Disclosure
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services (such as customer service and the cleaners who perform your service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Cleaners who perform your service: Independent cleaning professionals assigned to your home receive only the information needed to do the job (name, service address, access instructions, and cleaning notes) and are required to keep your information confidential.
- Service providers: Third-party vendors who help us run the business (payment processing, booking/scheduling software, customer communication tools). SMS aggregators/providers are used solely to deliver messages you have agreed to receive. All service providers are required to keep your information confidential and secure.
- Legal compliance: If required by law, legal process, or to protect our rights (including valid law enforcement requests or court orders).
- Business transfers: In the case of a merger, acquisition, or sale of assets, your information remains protected under this policy.
Data Security
We use reasonable security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Limiting home access details to the people who need them to perform your service
- Regular security reviews and updates
- Training on data protection for anyone who handles customer information
- Breach notification in line with applicable laws
- Secure backups and recovery procedures
No method of sending or storing information online is 100% secure. We use commercially reasonable means to protect your information but cannot guarantee absolute security.
Photos
We may take before-and-after photos of cleaned areas for quality control. We will not use photos of your home in marketing without your permission, and we will not include personal items, family photos, house numbers, or anything that identifies you or your address.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic and user behavior
- Remember your preferences
- Improve website functionality and your booking experience
- Measure how well our website and marketing work
You can control cookies through your browser settings. Turning off cookies may limit some features of our website.
Your Rights
- Access, update, or delete your personal information
- Opt out of marketing emails by clicking “unsubscribe” in our emails
- Opt out of SMS messages by replying “STOP”
- Ask how we process your information
- Withdraw consent at any time for future communications
To exercise these rights, contact us using the information below.
Third-Party Links
Our website may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Updates to This Policy
We may update this policy from time to time. The latest version will always be posted on our website with its effective date. For significant changes, we will notify you by email or through a notice on our website.
Contact Us
Maid in DFW, LLC
2259 Meadowstone Dr.
Carrollton, TX 75006
Phone: (682) 868-4442
Email: [email protected]
Website: https://maidsindfw.com